Price Match Policy
We are happy to review qualifying price match requests for identical products offered by local competitors. If you have found the same item at a lower current price, our team will gladly assist.
What Qualifies
Identical Product
The item must be exactly the same as ours, including matching brand, product number, and colour where applicable.
Immediately Available
The competitor's item must be currently in stock and available for immediate purchase.
Local Competitor
Price matching applies to products offered by local competitors.
Current Advertised Price
Please be ready to show the live website listing or advertisement displaying the lower price.
How To Request A Price Match
- Message us on Facebook Messenger: Serendipity House Limited
- Connect with us through our in-browser chat agent
- Call us at +852 2492 2229
- Email us at info@serendipityhouse.com.hk
- Visit us during business hours, 9:00 AM to 6:00 PM, Monday to Friday
For New Or Existing Orders
SerendipityHouse.com.hk orders may be reviewed for price matching through online chat or by phone. If an order has already been placed and the price match requirements are confirmed, Serendipity House will credit your order total to the approved matched price.