Shipping policy

YOUR ORDER

From the Order Info page you will see your item description and price of your item(s), once your order is placed, we will provide information on your order by email.

ORDER CONFIRMATION EMAIL

The Order Confirmation email provides the order number and a summary of all the item(s) on your order. To check you Order Status, please login to www.serendipityhouse.com.hk and click on my account to show your order.

SHIPMENT CONFIRMATION EMAIL

We’ll send a Shipment Confirmation email when your item(s) ships out from our fulfilment center. The Shipment Confirmation email includes the order number, estimated duration of your shipment, shipping/ billing address, and a summary of all the item(s) on your order.

SHIPMENT DELIVERY DURATION

In normal circumstance, your ordered item(s) will leave our fulfilment center 1 business day after you place your order. While we work hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer ship times.

Please also note that delivery times vary according to your selected delivery address/ region and availability of your item(s). Please refer to the table below on the typical delivery duration. Normally, typical delivery duration is around 3 business day for Hong Kong locally.

Occasionally, we will confirm shipping and delivery time, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email and provide a new estimate ship and delivery times.

SHIPPING COST

Free delivery is offered for purchase over HK$399 net (Hong Kong) and HK$699 net (Macau). For purchase below the standard, a shipping fee HK$120 is charged. Additional charges may apply for Lantau Island, Airport, Discovery Bay, Tung Chung area.