Secure Shopping
Trust sits at the heart of the Serendipity House experience. We want you to feel confident not only in the products you choose, but also in the way your information and orders are handled.
The quality and genuineness of items sold on our website are guaranteed.
We also do not share customer details with third parties.
Product And Order Confidence
Quality And Authenticity
Serendipity House Limited is the sole agent of the sellable products displayed on our official website.
Reliable And Safe
You can rest assured that the products bought through Serendipity House are reliable and safe.
Full Responsibility
We take full responsibility for the products sold so as to protect our customers' best interests.
Information Collected
We may collect your name, email, mailing address, phone number, and related order details when needed to complete transactions or support your experience.
How Information Is Used
Shopping And Service
- To personalize your shopping experience
- To respond to customer service requests
- To process transactions more quickly
- To administer contests, promotions, or surveys
Communications
- To send periodic emails where you have opted in
- Your information will not be sold or transferred without consent except where needed to deliver the requested product or service
- You may unsubscribe from promotional emails through the link in each newsletter
Orders, Delivery, And Product Issues
Defective Or Damaged Items
If you receive a defective or damaged product or packaging, please raise the issue before signing for the goods and send a photo plus explanation to order@serendipityhouse.com.hk. Subject to review, you may be eligible for an exchange at no additional cost.
Duplicate Orders
Serendipity House is not responsible for duplicate orders placed online by the customer.
Undelivered Goods
If a shipment is returned to us as undelivered, we can reship your order with an additional shipping fee.
Returns And Refunds
Normally, Serendipity House Limited does not accept returns or refunds. Returns for exchange may be processed subject to the applicable terms and conditions.