True happiness is living pure

Refund Policy

We want every order to feel transparent and dependable. Because many of the products we carry are sensitive home, wellness, and personal care essentials, our return process is structured to protect product integrity while staying fair to customers.

Return Window 10 days from your order date

Applies to eligible orders placed on SerendipityHouse.com.hk within Hong Kong SAR.

Condition Unopened and original

Returned items are inspected and must remain in original condition to qualify.

How Refunds Work

Original Payment Method

After we receive your returned items, refunds are processed back to the original form of payment.

Inspection Required

Returned items will be inspected and must be unopened and in original condition.

Processing Time

Please allow 5 to 10 business days from receipt of your returned item or items for the refund to post.

Shipping Fees

Original shipping and handling fees are not refunded.

Items Not Eligible

Non-Returnable Items

  • Items marked as Final Sale
  • Promotional items such as free gifts with purchase
  • Buy one get one free items
  • Gift cards, unless required by law

Retail Partner Purchases

  • We only accept returns for eligible products purchased on SerendipityHouse.com.hk
  • If the item was purchased from a retail partner, please contact that retailer directly
  • The retailer's own return policy will apply
This policy helps us protect product quality while ensuring that online purchases made directly with Serendipity House are handled consistently and clearly.